Brassline Roasters Return Policy

Coffee

We roast to order to ensure freshness. Because coffee is perishable, we’re not able to accept returns once it’s shipped.
If something isn’t right—your order arrived damaged, you received the wrong item, or there’s a quality issue—please reach out within 7 days of delivery. Include your order number and a brief description so we can help quickly.

Merchandise and Equipment

For non-coffee items such as brewing gear or apparel, you have 15 days from delivery to request a return. Items must be unused, unopened, and in their original packaging with proof of purchase.

To start a return, email darryl@brasslinecoffee.com. If your return is approved, we’ll send you a prepaid return label and instructions. Items sent back without prior approval can’t be accepted.

Damages and Issues

Please check your order when it arrives. If there’s any problem, contact us right away so we can make it right.

Exceptions

We’re unable to accept returns for:

• Roasted coffee or other perishable products

• Custom or personalized items

• Sale items or gift cards

Exchanges

If you’d like to exchange an item, the easiest way is to return the original product once approved, then place a new order for what you’d like instead.

EU Customers

We do not ship to the EU

Refunds

Once your return is received and inspected, we’ll let you know if a refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days.
If more than 15 business days pass after approval without your refund appearing, contact us at darryl@brasslinecoffee.com